Operators
Human Resources
Consultants
Ken supported the growth of the TechnoServe Coffee Initiative by providing a Training and Management skills needs assesment, leadership facilitiation including group and 1 on 1 coaching...read more
“Understanidng the distinction between service and hospitality has been at the foundation of our success. Service is the technical delivery of a products hospitality is how the delivery of that product makes its recipient feel. Service is a monologue –we decide how we want to do things and set our own standards for service. Hospitality, on the other hand, is a dialogue.”
CRAFTERS: CHEFS, ARTISANS & ENTHUSIASTS
You know food, you learned the secrets of selecting the best ingredients and preparing an awesome meal. No one taught you how to pick the right staff or build a team or give your sous chef feedback. No one taught you the secrets of creating a good work climate.
Maybe you struggle with questions like:
- What kind of people do I need?
- How do I find the right people for the job?
- How do I hold people accountable for the work?
- How do I share my vision for this work? For what we do? For what we are about?
Let us help you build your team and your leadership style.
LET US HELP YOU
- Build a culture of performance
- Outline a learning strategy
- Develop workforce plans
TYPICAL SERVICES
- Develop your leadership skills
- Build your team
- Coach emerging leaders
- Create the customer experience
- Create a feedback system
