Operators

Human Resources

Consultants

Ken’s ability to enthuse and motivate leadership teams to lead from the heart was inspirational to watch. He is compelling in his passion to improve performance levels and move barriers to deliver business success. Ken’s commitment undoubtedly made a significant positive impact into a number of key projects.

Andrea Amy, former HR Director, EMEA Office, Starbucks Coffee Company
“Understanidng the distinction between service and hospitality has been at the foundation of our success. Service is the technical delivery of a products hospitality is how the delivery of that product makes its recipient feel. Service is a monologue –we decide how we want to do things and set our own standards for service. Hospitality, on the other hand, is a dialogue.”
Danny Meyer
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CRAFTERS: CHEFS, ARTISANS & ENTHUSIASTS

You know food, you learned the secrets of selecting the best ingredients and preparing an awesome meal. No one taught you how to pick the right staff or build a team or give your sous chef feedback. No one taught you the secrets of creating a good work climate.

Maybe you struggle with questions like:

  • What kind of people do I need?
  • How do I find the right people for the job?
  • How do I hold people accountable for the work?
  • How do I share my vision for this work? For what we do? For what we are about?

Let us help you build your team and your leadership style.

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LET US HELP YOU

  • Build a culture of performance
  • Outline a learning strategy
  • Develop workforce plans
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TYPICAL SERVICES

  • Develop your leadership skills
  • Build your team
  • Coach emerging leaders
  • Create the customer experience
  • Create a feedback system